Organization Behaviour for Leisure Services

Organization Behaviour for Leisure Services discusses and questions a number of key elements, including:



* The individual and the organization

* Groups in the organization

* Organizational structures and behaviour

* Management within the organization

* Commercial hospitality, leisure and tourism in a service context



Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more.



With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues invovled - perfect for students and managers alike.



* Provides conceptual basis for the study of organizational behaviour in the hospitality, leisure and tourism industry.

* Includes special focus on the leisure industry, with material on 'emotional labour', 'empowerment' and 'managing diversity'.

* Contains a wide range of international case examples.


Butterworth-Heinemann, July 2003, Paperback, 272 pages