Performance Measurement in Opera Companies. Comparing the Subjective Quality Judgements of Experts and Non-experts

They use two questions to measure the extent of experts and non-experts agreement on individual performance evaluations: How much agreement is there among experts and among non-experts in their subjective judgements of opera performance? How much agreement is there between experts and non-experts in their subjective judgements of opera performance? Hypotheses about similarities and differences in experts and non-experts subjective judgements are tested in a field study (N = 140). The findings of this first field study of performance evaluation in opera suggest that reliable judgements can be obtained from both experts and non-experts. However, the experts were found to have more differentiated judgements, discerning more aspects of an opera performance than the non-experts. The authors draw conclusions for further research on the evaluation of quality in opera and for opera management.

Details: http://www.gestiondesarts.com/index.php?id=1959

in: International Journal of Arts Management (IJAM), Volume 10 - N° 3 Spring 2008