Social media tools are fun, hip, sexy, cheap and easy to use. Its not too surprising that arts organizations are quick to embrace the ever-evolving world of social media. While I believe a social media presence is almost always necessary, when I work with an arts organization or get asked a question about social media tools, my first response is to ask some key questions such as:
Who is your target customer?
What is your current message?
What are your competitors doing?
Are you trying to reach a new market segment?
What are you trying to accomplish?